Trustlub Fluid Resources Limited is a leading company in Nigeria’s energy and lubricant sector, renowned for providing high-quality lubricants, petroleum products, and industrial fluids to clients across multiple industries. The company is committed to delivering excellent service, fostering strong client relationships, and maintaining operational excellence.
To strengthen its customer engagement and service operations, Trustlub Fluid Resources Limited is recruiting a motivated Customer Service Executive to join its growing team.
Job Title: Customer Service Executive
Location: Lagos, Nigeria
Employment Type: Full-time
Job Summary
The Customer Service Executive will serve as the primary point of contact for clients and customers, ensuring prompt, efficient, and professional handling of inquiries, complaints, and service requests.
The ideal candidate is solution-oriented, possesses strong communication skills, and has a passion for building excellent customer relationships. This role is critical to enhancing client satisfaction, loyalty, and trust in the company’s products and services.
Key Responsibilities
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Respond promptly to customer inquiries via phone, email, and in-person interactions.
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Resolve complaints and service issues professionally, escalating complex issues to management when necessary.
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Maintain accurate records of customer interactions, orders, and service requests using company CRM or record-keeping systems.
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Collaborate with sales, logistics, and technical teams to ensure seamless delivery of products and services.
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Provide information about product specifications, pricing, and availability.
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Follow up with clients to ensure satisfaction and build long-term relationships.
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Identify opportunities for upselling or cross-selling products and services.
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Contribute to team goals and support continuous improvement initiatives in customer service.
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Prepare periodic reports on customer interactions, feedback, and service metrics.
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Attend training sessions to stay updated on company products, policies, and customer service best practices.
Requirements
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Educational Qualification:
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Minimum of a Bachelor’s degree in Business Administration, Marketing, Communication, or related field.
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Experience:
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At least 1 – 3 years of experience in a customer service or client-facing role.
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Skills and Competencies:
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Excellent verbal and written communication skills.
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Strong interpersonal skills and ability to manage diverse clients professionally.
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Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
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Ability to handle multiple tasks under pressure while maintaining accuracy.
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Strong problem-solving skills with attention to detail.
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Patience, empathy, and a customer-focused mindset.
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Salary Range
₦120,000 – ₦200,000 monthly (depending on qualifications and experience).
Additional Benefits:
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Health insurance coverage.
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Performance bonuses.
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Opportunities for career development and training.
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Supportive work environment with opportunities for growth.
How to Apply
Interested and qualified candidates should send their CV to: recruitments@trustlubfluid.com using the Job Title as the subject of the mail
Application Deadline 31st October, 2025.
About Trustlub Fluid Resources Limited
Trustlub Fluid Resources Limited is dedicated to delivering high-quality lubricants and petroleum products while maintaining excellent customer relationships. The company prides itself on professionalism, integrity, and innovation in servicing diverse industries, including automotive, industrial, and manufacturing sectors.
Working with Trustlub offers opportunities for personal growth, career advancement, and exposure to Nigeria’s thriving energy and petroleum sector.
Why Work with Trustlub Fluid Resources Limited
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Be part of a reputable company in Nigeria’s petroleum and lubricant industry.
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Gain valuable experience in customer relationship management.
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Competitive salary and benefits package.
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Professional and supportive work environment with room for growth.
