Services Head at Citibank Nigeria Limited (CNL)

What the Job Is

The Services Head for Nigeria & Ghana at Citibank leads the Services function (often under In Country Business Services, ICBS) for both countries. You’re in charge of strategy, operations, growth, risk management, and ensuring the Services offerings (like corporate cards, office services, stationery/mail services, office travel, vehicle programs, etc.) meet the business needs and are delivered efficiently. You will report to the Sub-Saharan Africa Head of Services and are part of the SSA Services Executive Committee

Key Responsibilities

Based on the job descriptions, here’s what you will be expected to do:

• Strategy & Market Growth: Develop and execute a strategy to grow market share in Nigeria & Ghana. You’ll align local offerings with the global service strategy.

• Client & Stakeholder Management: Build and maintain relationships with customers, partners, regulatory authorities, and internal stakeholders to ensure Services offerings are relevant, used, and trusted.

• Financial Performance & KPIs: Drive revenue growth, manage profitability, monitor performance metrics, manage expense control, and deliver on targets.

• Governance, Risk & Control: Ensure compliance with local laws and regulations, enforce risk mitigation practices, ensure internal control standards are met, and coordinate with legal, compliance, audit, finance, etc.

• Talent Development: Build, mentor, and lead a high-performing team. Foster inclusive culture, ensure staff development, etc.

• Innovation & Operational Efficiency: Push for digitization, improve customer experience, optimize processes, reduce costs, adopt best practices from regional/global peers.

Required Qualifications & Skills

To be considered for this role at Citibank, the following are typically required:

• A Bachelor’s degree (often in a business, finance, operations, or related discipline). Postgraduate degree (MBA or MSc) is usually a plus.

• At least 15 years post-graduation experience, with at least 10 years in banking. Senior management experience is expected.

• Experience in several key banking operations or services areas—having managed multiple service products or operational units.

• Strong vendor management, project implementation aptitude, cost control, and reporting skills. Ability to work in a matrixed organization.

• Deep understanding of risk and regulatory environment in both Nigeria & Ghana.

• Excellent leadership, collaboration, communication, stakeholder management, innovation mindset.

What You’ll Gain / What’s in It for You

Taking up this role allows you to:

• Lead a large, strategic part of Citibank’s operations in two countries—giving you exposure at regional/sub-Saharan Africa level.

• Work on cross-border / cross-product initiatives, which helps grow your managerial breadth.

• Opportunity to drive measurable business results, innovation, and operational efficiency.

• Gain recognition as a senior leader in a global bank, which can open doors to further leadership roles.

• Work with and learn from global product teams, compliance, risk, legal, and operations experts—building a robust network.

Challenges You Should Be Prepared For

• Balancing international/global directives with local regulations and market peculiarities (Nigeria and Ghana have different regulatory, economic, and operational environments).

• Ensuring service consistency and quality while optimizing costs and dealing with vendor, supply chain, or infrastructure constraints.

• Managing risk, especially operational, compliance, and reputational risk across multiple service lines.

• Leading change—especially driving digitization and innovation—can be resisted, so cultural and organizational leadership will be important.

Salary / Compensation (Estimate)

While exact compensation for this specific role isn’t officially public, there are clues from similar senior roles in banking in Nigeria:

• Senior management roles at Citibank Nigeria for similar scope often fall in the high end of senior manager / director pay scale. Based on job market reports, senior management roles in Citibank may go up to ₦1,000,000–₦1,500,000+ per month depending on experience & role scope.

• Also benefits will typically include performance bonus, allowances (housing, transport), medical cover, possibly stock or profit sharing depending on bank policy.

Tips for Applying or Excelling in This Role

• Make sure your CV clearly shows successful outcomes in previous operations/services roles—cost savings, process improvements, risk management wins.

• Demonstrate experience working with or implementing digital or tech projects in services or operations.

• Highlight leadership: how you mentored, built teams, drove performance, handled underperformance.

• Show awareness of Nigeria & Ghana market conditions—regulation, client behavior, risks.

• During interview, be ready with real examples of managing risk, handling vendor relationships, delivering financial targets, and implementing change.

Summary

The Services Head – Nigeria & Ghana role at Citibank is a senior leadership position that blends strategy, operations, financial performance, risk/compliance, innovation, and stakeholder engagement. It’s ideal for someone with extensive banking experience, strong leadership skills, and a track record of managing multifaceted service portfolios in challenging environments.

How to Apply
Interested and qualified candidates should:
Click here to apply